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Terms & Conditions

By read this page, traveler have read, understood and agreed to Tetransport Car Rental Terms & Conditions.

Basic Service

Car Rental With Driver

Car Rental Without Driver

 

Basic Service

Your basic rental includes the services below, which you can customize to meet your needs for an extra fee.

  • The year 2013 or newer​​

  • With Driver


Usage info

  • Use within Yogyakarta area for up to 12 hours or up to 23.59 on each rental day.

  • Excludes expenses for fuel, parking, toll fees, and driver’s meals and accommodation.

Driver’s Meals 

An IDR 50,000 fee will be charged per day to cover your driver’s meal during your trip. Please pay this fee directly to the driver.

Driver’s Accommodation 

This fee will be charged to cover the driver’s overnight stay during out-of-town trips.

From IDR 150,000/Night

Overtime

This fee will be charged when the rental duration exceeds the time limit. This add-on must be paid directly to the driver.

From IDR 45,000 - IDR 90,000/Hour

Tips (Optional)

Tips are not mandatory, but it’s a good way to thank your driver for a great service.

In-town All in One Info

  • In-town All in One covers expenses such as fuel, tolls, parking, and driver’s meals.

  • This add-on excludes entrance tickets to tourist attractions.

  • This add-on is only applicable for in-town usage. For out-of-town usage, please settle such expenses directly with your driver.

From IDR 250,000 - IDR 350,000 / day


FREE PICKUP

Free pickup and drop-off are included for the following areas:

  • Inside Yogyakarta

  • Adisucipto International Airport

  • Rental Office

For rentals with driver, the driver will contact you at the latest 3 hours before the pickup time.

Add-ons info

See the details regarding add-ons bellow, which you can add to your booking for a hassle-free trip.

  • Booked add-ons will apply to the rental period.

  • Add-ons may also be purchased directly from the driver or rental provider during your trip.

Out-of-town Pick-up

  • Pick-up (Zone 1) IDR 200,000 / one time

  • Pick-up (Zone 2) IDR 300,000 / one time

Out-of-town Drop-off

  • Drop-off (Zone 1) IDR 200,000 / one time

  • Drop-off (Zone 2) IDR 300,000 / one time


Check Your Rental Area

  • Zone 1 : Kali Biru, Pantai Parangtritis, Borobudur, Wonosari, Klaten, Magelang.

  • Zone 2 : Solo, Purworejo, Salatiga, Temanggung, Wonosobo, Pacitan, Boyolali, Kebumen, Wonogiri.

For rentals with driver, usage in Zone 2 already includes Zone 1. Usage farther that Zone 2 is subject to the policy of the rental provider and may incur an additional fee.

 

Car Rental With Driver

Terms & Conditions and Standardization of Car Rentals with Driver

The rental duration is 12 hours per day with a maximum rental duration until 23.59 per day. If the customers do not fully use 12-hour duration within a single day or up to 23.59 each day, the remaining hours cannot be rolled over to the next day


Overtime fee will be charged when the rental duration exceeds 12 hours or past 23.59 on each rental day, with the following conditions:

i. Overtime up to 6 hours: hourly overtime fee will be charged

ii. Overtime of over 6 hours and up to 12 hours: full-day rental fee will be charged

iii. Overtime of over 12 hours and up to 18 hours: full-day rental fee plus hourly overtime fee will be charged


If the pickup/drop-off point for the rental car or the usage is outside the stated areas or in a different location from the reservation, additional charges may apply. Customers must inform the car rental provider if the customer wants to change the pickup/drop-off point or the rental area. Any changes on the pickup/drop-off point or the rental area will be subject to additional fees determined by the car rental provider based on Tetransport's price list. Tetransport shall no be liable for any additional fees incurred from changes made by the customer


Cancellation Policies:

i. For any cancellation over 24 hours before the pickup time: free of charge;

ii. For any cancellation within 24 hours before the pickup time: subject to a cancellation fee 100% of the paid reservation amount

iii. Cancellations are not applicable for cars labeled “non-refundable”.


Customers must be responsible for any damages caused by themselves intentionally or accidentally including but not limited to damaged car seats(s), spillage, stains on vehicle, scratch, etc.


Tetransport will not guarantee the driver’s knowledge, including knowledge of roads, speaking foreign languages, etc. The appointment of the driver is the sole discretion of the rental provider. Tetransport would not be liable for any complaints regarding the driver appointed by the car rental provider


Any changes and/or additional request on the rental reservation including but not limited to the charges on the location, additional request for a child seat, etc., may be subject to additional fees according to our add-on pricing. However, if the additional request is not covered in our add-on pricing, it will be determined by the car rental provider. The car rental provider has the sole discretion on the availability or the acceptance of the change of rental reservation or the additional request made by the customer 


A special request is subject to availability and confirmation by the car rental provider. The car rental provider has the right to decline - In the case of the unavailability of the reserved vehicle, the customer will receive a replacement vehicle in the same class/type or better


Car rental provider reserves the right to refuse a customer if they exhibit extraordinary behaviors and Tetransport will not be liable of such refusal


Customer shall be responsible for fees outside the basic service, including but not limited to fuel, tolls, parking, overtime, driver’s accommodation in overnight out-of-town trips, entrance tickets to tourist attractions, and an IDR 50,000 driver’s meals fee for each rental day


The car rental provider has the right to refuse the customer if the total number of passengers exceeds the seating capacity of the rental car reserved by the customer

 

Car Rental without Driver

Terms & Conditions and Standardization of Car Rentals without Driver

Terms of Rentals 

  1. Driver’s License

  2. KTP / Passport

  3. Credit Card

  4. Selfie with KTP

  5. Social Media Account 


If the RENTER does not have an active social media account, the RENTER must fulfill one of the Terms of Rentals bellow:

  1. Passport, or

  2. Motorbike License (SIM C), or

  3. Company ID Card, or

  4. Student Card, or

  5. Debit Card, or

  6. NPWP

Important to Know


Fill the tank according to your travel needs. Please return the car with the same amount of fuel it had during pickup.

Return the fuel as received.

Conditions of Rental

  1. Tetransport has the right to refuse rental and grant a full refund if the Terms of Rentals are not fulfilled or if the documents presented during pickup are not original, complete, valid or match the name used in booking.

  2. The RENTER shall bear a Self Risk cost of IDR 330,000 foe each accident (per panel) and a Total Lost Risk cost of IDR 6,000,000 if the vehicle is lost.

  3. The RENTER shall not drive the car under the influence of alcohol or other substances that may impede consciousness and/or drive the car to roads that are unsafe or improper.

  4. In the event of an accident, the RENTER shall immediately notify Tetransport and submit the documents needed by the insurance company in relation to the loss incurred in the accident.


Renter’s Obligations and Responsibilities 

  1. The RENTER  shall ensure that the vehicle is used solely for the RENTER’S business or personal needs and that its usage does not conflict with applicable laws and regulations.

  2. The RENTER shall be liable for the cost of repair or replacement of any loss or damage to the Vehicle Certificate Registration (STNK), car keys, accessories and/or tools set, resulting from the negligence of the RENTER.

  3. Tetransport has the right to take immediate possession of the vehicle if it finds that the RENTER has operated the vehicle in any race, to break the law, or for any other purposes than social or domestic.

  4. The RENTER  is not allowed, in any event, or circumstances, to transfer, sublet, give rights or use the car as collateral to other parties.

  5. At the end of this Agreement, the RENTER shall ensure to take his/her belongings before returning the vehicle to Tetransport. Tetransport is not liable for property left in the vehicle when it is returned to Tetransport.

  6. If the RENTER fails or is late to return the vehicle, at the latest 1 hour since the end of the rental period, the RENTER will be automatically charged with a one-day extension fee as agreed under the conditions of Tetransport.


Other Conditions

  1. In the event of an accident involving a third party, Tetransport will cover a Third-party liability up to IDR 50,000,000 for every occurrence.

  2. If the accident involves injury or death to the RENTER and the passenger (s) in the vehicle, the Personal Accident insurance will cover as much as IDR 10,000,000 as agreed with the Terms & Conditions.

  3. In the event of a dispute between the PARTIES, matters will be resolved through a consensus agreement. If within thirty days the PARTIES have not reached a consensus, then the PARTIES agree to settle matters in the Yogyakarta Court.